We consider minor stains, scratches, etc. that occurred during production to be within the range of individual differences of a new, genuine item.
Please see below for details on individual standards.
※The color of the images on the product page may appear slightly different from the actual product depending on factors such as the photographed conditions and so on.
Minor scratches, dents, and wearing will meet our guideline standards as it is confirmed that these conditions may occur during the manufacturing and transportation processes. Large scratches, damage, and dents that are considered "B" grade items by the brand/manufacturer will not meet the guideline standards.
Minor stains will meet our guideline standards because they may occur during the manufacturing process or when the item is handled by an authorized retailer. Stains are often seen even when purchasing from a retail store. Items with extensive, non-wipeable stains or marks or signs of wear, even if occurred during storage, manufacturing, or at an authorized retailer, will be deemed to not meet our guideline standards.
As color migration from the item material, box, etc. can occur during production and transportation, minor color migration will meet our guideline standards.
In the case an item should show extensive or excessive color migration, we will consider it as not meeting our guideline standards.